One of the biggest challenges I face daily is how to build and architect cost effective technical solutions to improve our business processes. While we have no shortage of ideas for processes we can enhance, we are very constrained on capital to invest. With all that said, we still have to operate and improve our processes. Our goal as a business is to be the best at what we do which means we also need to make sure we have appropriate scalable technical solutions in please to meet the demands of our users. Over the past few years our Customer Relationship Management (CRM) database has become our Enterprise Resource Planning (ERP) system. This system tells our staff everything they need to know about our customers, potential customers, and what activities need to be completed and when. This system is an ASP.NET web application with a SQL database on the back end. In the days leading up to our busy season, we had an Internet outage (thanks to some meth tweakers for digging up some copper!) and only one of our offices had access to our system. At this time, I knew that our business required us to rethink the hosting of our server and services. After working with various technical partners, we determined we could collocate our existing server in a data center for a mere $400 per month. While this was a workable solution, the only perk this would really provide us was redundant power and internet access which we didn’t have in our primary location. We still had huge redundancy issues with our server in general, and by huge I mean non-existent. In other words, if a hard disk failed, we were SOL until Dell was able to get us a replacement. Since our busy season of work had just begun, I decided that we’d roll the dice and address the concerns in the 1Q of 2012.